Dr. Shawna Darou, ND (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of your personal and personal health information. We provide naturopathic and functional medicine services, educational programs, and online courses.
As an Ontario-based naturopathic practice, we comply with:
The Personal Health Information Protection Act, 2004 (PHIPA – Ontario)
The Personal Information Protection and Electronic Documents Act (PIPEDA – Canada)
Applicable professional and regulatory standards for naturopathic medicine
Accepted privacy and security practices for virtual healthcare delivery
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, programs, and digital platforms.
We may collect:
Full name
Email address
Phone number
Mailing address
Date of birth
Emergency contact information
Account login credentials
Billing and payment details
When you receive clinical services, consultations, or personalized program support, we may collect personal health information, including:
Health history
Symptoms and diagnoses
Medications and supplements
Laboratory and diagnostic results
Nutrition and lifestyle information
Intake forms and questionnaires
Treatment plans and recommendations
Clinical notes and progress records
Program participation data
When you visit our website or course platforms, we may collect:
IP address
Browser and device information
Pages visited and time on site
Referral sources
Cookies and analytics data
Course engagement metrics
Information is collected:
Directly from you through forms and questionnaires
During consultations and program participation
Through appointment booking systems
Through secure client portals
Through course and membership platforms
Through payment processors
Through email or messaging communications
Through website analytics and cookies
We collect only the information reasonably necessary to provide services and operate our programs.
We collect and use your information to:
Provide naturopathic and functional medicine care
Deliver online programs and courses
Develop personalized health recommendations
Manage appointments and client communication
Process payments
Maintain clinical records as required by law
Improve programs and services
Send newsletters and educational materials (with consent)
Meet legal and regulatory obligations
Your consent is required for the collection, use, and disclosure of personal information and personal health information, except where permitted or required by law.
Consent may be:
Written
Verbal
Electronic
Implied through participation in services
You may withdraw consent at any time, subject to legal and professional record-keeping obligations. Withdrawal may affect our ability to continue providing services.
Marketing communications are sent only with express consent, and you may unsubscribe at any time.
As a health information custodian under Ontario law, Dr. Shawna Darou, ND may use and disclose personal health information only:
To provide or assist in providing your care
With your consent
To laboratories or testing providers you authorize
To other healthcare providers involved in your care (with consent)
For billing and payment processing
When required by law or regulatory authorities
Where necessary to reduce risk of serious harm, as permitted by law
We do not sell personal or health information.
Online Programs and Group Services
Telehealth and online services are delivered using third-party platforms selected for privacy and security standards. While reasonable safeguards are used, no internet transmission is completely secure.
By participating in virtual services, you acknowledge and accept these risks.
For group programs, courses, and community sessions:
Participants may voluntarily share personal information
Participants are asked to respect the confidentiality of others
We cannot guarantee confidentiality of information shared by participants
Group sessions may be recorded for participant access — notice will be provided
Educational courses that do not include individualized care are not considered medical treatment.
We may use third-party providers for:
Scheduling and booking
Electronic health records
Course and membership platforms
Video conferencing
Payment processing
Email communications
Data storage
Website analytics
These providers are required to maintain appropriate privacy safeguards. Some data may be stored outside Ontario or Canada and may be subject to foreign laws.
Our website may use cookies and analytics tools to:
Improve website functionality
Understand user behavior
Enhance user experience
Measure marketing effectiveness
You may disable cookies through your browser settings.
Email and standard messaging are not always fully secure. By communicating electronically, you acknowledge this limitation.
Sensitive medical information should be shared through secure platforms whenever possible.
You have the right to:
Request access to your information
Request corrections to inaccurate records
Withdraw consent where applicable
Ask how your information has been used
File a privacy complaint
Requests must be submitted in writing.
Information about minors is collected only with parent or guardian consent and only when necessary for services.
If you access services from outside Ontario or Canada, your information will be handled according to Canadian privacy standards and Ontario health privacy law where applicable.
This Privacy Policy may be updated periodically. The current version will always be posted on the website with the updated effective date.
Website: https://drshawnadarou.com/
Contact: https://drshawnadarou.com/contact
Questions or privacy concerns may be directed to the Privacy Officer in writing.